Terms & Conditions
Effective September 30, 2026
1. About These Terms
These Terms explain use of the Luxeyride website and transportation requests made to San Diego T&H Limousine LLC, presented through the San Diego T&H Transportation and Luxeyride brands ("we," "us," or "our"). A confirmed booking may include additional written terms for your particular trip. Mandatory consumer protections and transportation obligations always apply.
2. Website Use
Use the website lawfully and provide accurate information. Do not interfere with its operation, misuse forms, impersonate others, or attempt unauthorized access. For other passengers, share only information you are authorized to provide and communicate the confirmed arrangements.
3. Reservation Requests and Confirmation
Submitting a Reservation Request asks our team to review availability and pricing. It does not confirm a vehicle, driver, pickup, or final price. A booking is confirmed only when our team confirms it with you. Review the confirmed date, time, addresses, passenger count, vehicle arrangements, and total price, and promptly report errors.
4. Rates, Charges, and Gratuity
Your written quote and booking confirmation should identify the transportation service, total price, and any agreed optional services. Gratuity is calculated at 10% of the transportation rate; ask our team to confirm the gratuity amount and whether it is included in the quoted total. Any required gratuity or other mandatory charge must be included in displayed consumer prices as required by California law. These Terms do not establish additional fees or authorize undisclosed charges.
5. Payment
The Reservation Request form does not collect payment. Confirm accepted payment methods, when payment is due, and any deposit or refund arrangements directly with our team before confirming your booking. Do not enter card numbers, account credentials, or other payment details into the form's special-request fields. This page does not establish a deposit, payment deadline, or processing charge.
6. Cancellations, Changes, and No-Shows
Contact our team as soon as your plans change. A requested change requires confirmation and may affect availability or the agreed service. Obtain the cancellation deadline, refund rules, no-show definition, and any associated charge in writing before booking. These Terms set no cancellation, change, or no-show penalty. Any booking-specific terms remain subject to applicable law.
7. Airport Transportation and Waiting
Provide the airport, airline, flight number, arrival date and time, and a reachable contact number. Report changes, diversions, or delays; providing flight information does not guarantee continuous flight monitoring. Confirm the meeting location and pickup procedure.
Airport pickups include a 60-minute grace period. Confirm in writing when that period starts, how delays are handled, and any arrangement for waiting beyond it. These Terms establish no extra waiting rate, non-airport grace period, or charge for a flight delay.
8. Passenger Responsibilities
Provide accurate passenger numbers and allow enough time for your journey. Follow lawful safety instructions and use required restraints. Do not request unsafe or unlawful driving or carry prohibited or dangerous items. Advise our team beforehand about accessibility needs or assistance so suitable arrangements can be confirmed. Safety and nondiscrimination duties remain applicable.
9. Luggage and Special Items
Disclose luggage quantity and size and any large, fragile, or special item before booking. Confirm the vehicle can accommodate passengers and belongings safely. Contact us promptly about lost property. These Terms establish no baggage allowance, excess-luggage charge, or waiver of responsibility for property.
10. Children and Safety Seats
Tell our team if children will travel and provide the information needed to arrange suitable restraints. Request child seats or boosters in advance and obtain confirmation of availability, suitability, installation arrangements, and any agreed cost. Children must be restrained as required by applicable law. A request for a seat is not confirmation that one has been arranged.
11. Vehicle Availability and Substitution
Vehicle requests depend on availability and confirmation. Confirm any specific model or equipment requirement. Discuss any necessary change, including capacity, accessibility, and price, with our team. These Terms establish no substitution charge or waiver of rights concerning the agreed service.
12. Delays and Service Disruptions
Traffic, weather, road closures, and airport operations can affect travel times. Allow time for flights and appointments. Estimates are not guarantees. Contact our team about disruptions; our legal duties and remedies for the confirmed service continue to apply.
13. Damage and Cleaning
Treat the vehicle with care. These Terms impose no fixed damage or cleaning fee. Ask about any booking-specific policy before confirming service. Any claimed charge must have a lawful basis; nothing here authorizes an automatic debit or limits either party's applicable legal rights.
14. Responsibility and Legal Rights
Nothing in these Terms excludes or limits responsibility for negligence, fraud, willful misconduct, violations of law, or any obligation that cannot lawfully be restricted. Applicable California passenger-carrier safety duties and consumer remedies are preserved. These Terms establish no damages cap, mandatory arbitration, or waiver of claims.
15. Intellectual Property and Privacy
Website content and branding are protected by applicable intellectual-property law. You may use the site to learn about and request our services; other copying or commercial use requires permission or a legal right. Our Privacy Policy explains how information provided through the website is handled.
16. Governing Law and Updates
California law governs these Terms, subject to federal law and mandatory rights. Updated Terms will be posted with a revised effective date. Material updates will be identified on the website. Changes do not alter a confirmed booking.
17. Contact
San Diego T&H Limousine LLC
Email: info@sandiegothtransport.com
Phone: (619) 707-1800